Privacy Policy

DIGITIZENOW PRIVACY POLICY

DigitizeNow and its affiliates are committed to protecting the privacy of the users of its website at https://digitizenow.co.in/ or any other website owned and operated by DigitizeNow (collectively, the’ ’Site’’) and its online products, including our web-based digital adoption platform.

 

This Privacy Policy explains the types of information we collect from you or that you may provide when you:

  • Visit our Site, make inquiries, request a demo of our Services, or otherwise contact us (“Site Users”);
  • Set up and operate an account on behalf of a Customer using our Services (“Authorized Representative(s)”), and
  • Use our Services as an end user of a Customer (e.g., an employee of a Customer or client/user of a Customer’s platform or mobile application where the Service is deployed) (“End User(s)”).

 

Depending on your role, as noted above, this Privacy Policy will apply to you differently and sets out our practices for collecting, using, maintaining, protecting, and disclosing that information, as well as your rights in determining what we do with the information that we collect and hold about you.

 

Please read this Privacy Policy carefully to understand your rights to your personal information and how we will collect, use, and process your personal information. This Privacy Policy supplements any other privacy-related notices and policies we may provide you occasionally and is not intended to override them. If you do not agree with this Privacy Policy in general or any part of it, you should not use our Services or otherwise provide your information to us.

NAVIGATING THIS PRIVACY POLICY

This Privacy Policy details DigitizeNow’s practices for the Site and Services it offers separately. To have the complete picture of our privacy practices, you need to read the relevant section about the Site or Services you are using (see below links) together with the rest of this Privacy Policy.

A. YOUR RIGHTS

 

You may have certain legal rights in relation to your personal information under specific applicable laws, for example, to receive a copy, rectify, port, restrict, erase, object to the processing of personal information and if the processing is based on consent, to withdraw your consent.

 

Please note that some of these rights only apply in certain circumstances, and all of these rights may be limited by law. For example, fulfilling your request would adversely affect other individuals or our trade secrets or intellectual property, where there are overriding public interests or where we are required by law to retain your personal information.

 

  • If you wish to exercise your applicable rights, please contact DigitizeNow (see contact details of our DPO below), our Customer (where you are an Authorized Representative or End User), or submit a request by mailing us.  

If you think we have infringed data protection laws, please contact our DPO at info@digitizenow.co.in , or you can raise a complaint with the relevant data protection supervisory authority.

 

B. HOW LONG DO WE RETAIN INFORMATION

 

DigitizeNow will retain personal information for as long as required to provide the Site or Services and as necessary to comply with our legal obligations, resolve disputes, and enforce our terms and conditions, other applicable terms of Service, and our policies.

 

DigitizeNow will not retain the personal information of Site Users for more than seven years (for backup and litigation purposes).

 

Please note that DigitizeNow may retain information longer than the required retention period. Such information may continue to be used by DigitizeNow in an aggregated and anonymized manner, where it is in DigitizeNow’s legitimate interests for the purpose of operating the Service or Site.

 

C. MINORS

 

Our Site and Services are not intended for children, and we do not knowingly collect data relating to children. Children must not use our Site or Services except where their parent or guardian has provided consent if this option is available in your location. If you use our Site or Services, you represent that you are at least the age of majority under the laws of the jurisdiction of your place of residence. Suppose we learn that we have collected or have been sent personal information about or from a child. In that case, we reserve the right to delete that personal information as soon as reasonably practicable. If you believe that we might have collected or been sent information from a child, please get in touch  us at info@digitizenow.co.in.

 

D. INFORMATION SECURITY

 

We take steps to protect, enforce, and maintain the security of our Services, Site, and Customer information as well as the personal information of Authorized Representatives and End Users.

 

We use a combination of processes, technology, and physical security controls to help protect personal information from unauthorized access, use, or disclosure. Although we do our best to protect your data, we cannot guarantee the security of your information transmitted over the internet, and any transmission is at your own risk.

For more information about our security practices, please see here.

 

E. INTERNATIONAL TRANSFER OF PERSONAL INFORMATION

 

Global laws related to privacy and data protection are applicable as per specific area, zone, location, country and continent. For more information, please write to us at info@digitizenow.co.in 


F. CHANGES TO THE PRIVACY POLICY

 

The terms of this Privacy Policy will govern the use of the Site and Services and any information collected in connection in addition to that; however, DigitizeNow may amend or update this Privacy Policy from time to time. The most current version of this Privacy Policy will always be posted on this page. We will endeavor to provide notice of material changes to this Privacy Policy through our Site Services and via e-mail. Such material changes will take effect seven (7) days after the information was provided on our Site, Services, or e-mail. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Updated” date at the top of this Privacy Policy, and your continued use of the Site and Services will constitute your written acceptance of and agreement to be bound by, the changes to the Privacy Policy.

 

G. QUESTIONS, CONTACT INFORMATION AND COMPLAINTS

 

If you have any questions (or comments) concerning this Privacy Policy, you are welcome to send us an e-mail or otherwise contact us at:

info@digitizenow.co.in

DAP Strategy

DigitizeNow provides consulting services and digital adoption strategies for your WalkMe digital adoption plan. We'll collaborate with you to recognize and address your challenges and goals, create a comprehensive approach to attain your desired business outcomes, and drive the implementation of that strategy throughout your organization.

DAP Implementation

At DigitizeNow, we'll incorporate WalkMe into your systems and offer comprehensive project leadership and delivery services based on our extensive expertise and best practices. Our focus is on your business goals, and we'll assist you in prioritizing processes and extracting the maximum value from WalkMe's content and insights.

DAP Adoption Lifecycle Managed Services

Suppose you've already implemented WalkMe and require continuous maintenance, and proactive system management from experienced WalkMe consultants, or an expert to evaluate your build. In that case, our post-implementation managed service is designed to meet your needs. Our end-to-end managed service offerings can assist you if you lack internal resources, need help with ad hoc WalkMe tasks, or require a health check of your current WalkMe implementation.